This counts as something that is so obvious that everyone is going to think "why didn't I make that?" I just sent it to my team and we're going to try it. My o

This counts as something that is so obvious that everyone is going to think "why didn't I make that?" I just sent it to my team and we're going to try it. My only worry is that I have no data about the java install base size. Otherwise, think of all the issues this solves! Customer: I can't get on the site. Me: What are you trying to do? Customer: I want to get the log on!? Me: OK. Did you go the the home page and click signup? Customer: What? Me: OK. Type in www.xyz.com Customer: Oh, yeah, I did that. Me: OK. What are you trying to do? Customer: Etc continue for 20 more e-mail exchanges Me: OK. This looks like a new IE6 issue that we havne't run into before. Joy. We'll take a look and try to have it fixed within the next week. This app would solve the above problem.