He's wrong. Long lines mean a large number of people are being turned away. When your website is swapping and it takes 12 seconds to render a page, that doesn

He's wrong. Long lines mean a large number of people are being turned away. When your website is swapping and it takes 12 seconds to render a page, that doesn't mean "My website is serving all comers, there's just a bit of latency", it means lots of people are not being served.