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fwiw, we've had less than a great time with Zenefits, whereas with Zenpayroll, we've been amazed at how good they were. They helped get through some tricky payr
by SandersAK 11y ago
fwiw, we've had less than a great time with Zenefits, whereas with Zenpayroll, we've been amazed at how good they were. They helped get through some tricky payroll business, and were always quick to make sure everything was in order.
I'm happy to pay the money and get the faster response times, better website, and stronger relationship with ZP (errr Gusto).
We'll probably move off of Zenefits entirely soon.
- Randuin 11y agoWhere are you thinking about moving to?
- SandersAK 11y agoGusto
- goeric 11y agoI would like to see the hold times for Zenefits decrease. The customer service, once getting somebody on the line, is very good. But to be fair, I also have hold times for Gusto, too. I had to put in a call-back number today.
- mrmch 11y agoGood feedback; I wonder (operationally) which is trickier to switch (payroll or benefits provider).
- SandersAK 11y agowith benefits, it's like a one-pager. you sign an authorization form and they take it to the med provider who then recognizes the switch. it's like a one day thing.
- deleted 11y ago[deleted]