Well, you go back to champ select as a source of team friction and they are fixing that. You don't find people using racial epithets any more, either, so abou

Well, you go back to champ select as a source of team friction and they are fixing that. You don't find people using racial epithets any more, either, so about the worst of the chat text nowadays is someone complaining that you fed. They ban for slurs and swear words really fast, even automatically, and so most ragers don't get to chat, though they can play while chat banned. There are smart pings for communication and those are honestly more than enough. That said, I personally, when I was an admin of a completely different online game, have been called every single insult, swear word, and racial epithet (I learned most of them from said trolls). I did not lose my cool or even rage at them, I keep the idiot talking to me (and away from the public chat) until a higher one could come on to ban them. It's better when they suffer from their own rage rather than you :) But if someone is doing something that gets you banned (or in trouble) when someone else does something that upsets you, well, I can't agree with that just being a "symptom" because then there would be no "disease" in the first place. Everyone has to take responsibility for themselves because nobody else can. And on that note, I do apologize, because I think my tone sounds worse than I intended in a few places and I don't mean to blame you for any specific problems. I'm just explaining that keeping chat peaceful requires that people do not feed trolls and those who start trolling because of another troll also require punishment, generally chat bans. And there's only one person with control (and thus, responsibility) for one's emotions: the person themselves. Learning self control takes practice, though.