Having to call or chat support is the worst thing about Netflix support, most of the time I don't want to talk with someone on the phone about my problem and re

Having to call or chat support is the worst thing about Netflix support, most of the time I don't want to talk with someone on the phone about my problem and resolve it in realtime, I just want to send them an email, explain the issue, and then they can email me back in 24 hours. I haven't tried their Chat support, but I assume it's like all of the other chat services where agents handle many customers at a time so it takes forever for each response back.