"And from the second, let's grab this quote: "A striking 75 percent of customers who compared their arbitration process to their civil litigation process indica

"And from the second, let's grab this quote: "A striking 75 percent of customers who compared their arbitration process to their civil litigation process indicated that arbitration was “very unfair” or “somewhat unfair” compared to court." " I would bet literally exact same number of people think court sucks and is unfair when they lose, too ;-) Heck, nearly 100% of losers in divorce cases i saw my ex-wife handle thought the process was biased, unfair, and blah blah blah. I mean, i didn't need a study to tell me that most people who lose when they think they are right blame the process instead of their rightness ;-)