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CI Host... Terrible... Probably going to switch.

• patryn20 20y ago
  I feel your pain. Was a CI Host customer for YEARS and then left them. They got BAD. An old company of mine still has a half-rack with them, but only because of cross-connects in place we don't want to pay to move. We also put gaming servers up there on occasion, since we are paying for it. Took a lot of customers with me when I left. I couldn't afford to support them on CI Host anymore. Too many problems. They pulled the power on our servers without warning and pulled out the power backup to upgrade it (without warning, mind you), then realized they didn't have a spare unit and left the whole rack unplugged. Had to drive out there and fix it myself. Moved my stuff to The Planet, but have had problems with them after the merger with EV1. The support panel has slightly reduced functionality and some broken pages. Their support team takes up to thirty minutes to respond to issues. Just sad. It used to be great. Colo4Dallas has pretty much non-responsive support teams. My employer is moving our remaining servers out of there. Took them forty-five minutes to get around to a down production box. That wasn't even to fix it, just to check it. Have GREAT luck with Rackspace at work, but definitely more expensive. Very responsive. Preemptive maintenance. Prompt notifications of hardware issues, often before we notice them. IMMEDIATE support. After they resolved some network instability issues, Sagonet was really good for an old venture of mine. Good prices too. Geez.....I feel like an unfaithful lover after listing off all these hosts I have used. Probably even a couple more I can't remember.