As richardwhiuk below says, this approach appears to distinguish between individuals and businesses, but many small businesses will just create an individual ac

As richardwhiuk below says, this approach appears to distinguish between individuals and businesses, but many small businesses will just create an individual account anyway and share the password for a single user account. They're still going to use customer support and infrastructure as much as other customers, but there's going to be that little bit of extra friction for users as they find out what the password is, and communicate any changes to it. Personally in the context of Cronitor, I'd drop the user levels, and just segment on monitor counts and features. Maybe bump Slack integration up to the team level, since that's the sort of feature which is genuinely useful to a team, and less so to an individual.