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This is the problem. You can't argue a user into accepting that their experience is better. You have a whole swath of people saying maps has gotten significan
by d23 11y ago
This is the problem. You can't argue a user into accepting that their experience is better. You have a whole swath of people saying maps has gotten significantly more cumbersome over the last few years. Telling the user they are wrong and giving them coping strategies to handle the UX awkwardness is just insulting.
- icebraining 11y agoI'm not even a Google employee, let alone a Gmail developer, so I don't see how is it insulting. I'm simply explaining why I don't see the problem being reported.
- pcthrowaway 11y agoI also have no problem with gmail currently. I suspect only the people with complaints are being vocal here. It's gotten leaps and bounds more useful than it was 4-5 years ago. Transit directions are much easier to use. One of the only things I can complain about is that on mobile, if I've conducted a transit direction search then the results I get are for the given time. If I miss a bus or don't leave until a bit later and want to re-run the search again at the current time (some buses may have stopped running if I get delayed leavng party for example), I have to actually input the time on my phone; there's no way to re-run the search with the current time. It's mind-blowing to me that they wouldn't make it easier to have a transit search use the current time, and instead continue to use a route from anywhere from 15 minutes-3 hours ago. Why would I even be performing the search again if I wanted the same routes.