This is the most insightful thing I've read on HN in a while. The beauty of this argument is that it doesn't put customers (who are less demanding while paying

This is the most insightful thing I've read on HN in a while. The beauty of this argument is that it doesn't put customers (who are less demanding while paying more) on pedestal. I run SaaS where there is one plan only. So all customers pay the same price. One observation I've made is that customers who are the heaviest users (thus extracting the most value) are the most forgiving ones and the easiest to deal with. It's not about the price they pay. It's about net value they extract. The more value extracted, the higher tolerance threshold.