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Thank you. We're on the same page wrt emailing us to cancel. A quarter of our churn is actually users who have their cc declined and do not fix it, despite nag
by encoderer 11y ago
Thank you. We're on the same page wrt emailing us to cancel. A quarter of our churn is actually users who have their cc declined and do not fix it, despite nag emails, in two weeks. I don't think we've ever heard back from a single one of these users. For the other 75% I guess we should just be asking more questions before servicing their request.
- mattm 11y agoFor the cc declined customers, you may want to look into http://churnbuster.io/ http://churnbuster.io/
- aculver 11y agoHey, I used to run a SaaS product that solved the failed payment problem very specifically (http://churnbuster.io http://churnbuster.io) and I'd recommend you extend that 2 week period out to something like 4 to 6 weeks. Some of our most successful customers were sending out 7-8 emails over a 6 week period. Every business is different, so YMMV, but it might help. A bunch of other thoughts on the subject that may be helpful to you here: https://www.quora.com/What-are-the-industry-average-rates-for-involuntary-churn-on-credit-card-subscriptions https://www.quora.com/What-are-the-industry-average-rates-fo... .
- Shpigford 11y agoWhile we're throwing out ways to solve CC declines with other solutions, Baremetrics actually has this very thing built in. :) https://baremetrics.com/dunning https://baremetrics.com/dunning