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Although the conversion rate to paying customers provides one simple-to-estimate portion of the value and at an astounding 11% conversion rate, that alone might
by mcherm 11y ago
Although the conversion rate to paying customers provides one simple-to-estimate portion of the value and at an astounding 11% conversion rate, that alone might pay for it if the support costs weren't so high.
- jacquesm 11y agoSupport is super hard to scale. The best way is to design your product so well that you rarely need to answer calls/emails.