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Amazon needs to quit filling their product database with absolute garbage and show that they actually care about the customer experience. In trying to sell abso
by exogen 11y ago
Amazon needs to quit filling their product database with absolute garbage and show that they actually care about the customer experience. In trying to sell absolutely everything they've made it harder to find what you're looking for.
Yesterday I was shopping for an electrical box cover. The first result I clicked on was categorized as a musical instrument (specifically, a timbale). The second one I clicked on was categorized as a pair of pliers (specifically, snap-ring pliers).
Sure, customers could misplace a few things in a physical store – but Amazon has complete control here, and they're showing us they just don't give a shit.
I love the checkout and shipping experience on Amazon. The amount of reviews is great (although many reviewers are clearly morons or just fake – that sucks too). But everything leading up to making the purchase is terrible.