I think this is a very one sided view of things (its NYTimes after all). The purpose of arbitration is not to take away customer's right to seek justice. The p

I think this is a very one sided view of things (its NYTimes after all). The purpose of arbitration is not to take away customer's right to seek justice. The purpose is to reduce costs of fighting a lawsuit in court which is far too expensive. I do see the risk that arbitrators might favor the right of company more than the customer but such a company and arbitrator eventually lose credibility and market share. Imagine we had to outlaw the whole arbitration process, what would happen that ? Courts will have more cases to address and both involved parties end up spending more money than usual which increases the cost of business for everyone. I would rather opt in for arbitration and get my car for $500 less than see the arbitration process go away.