Exactly right! Businesses use arbitration because it works better for them. They are the ones hiring the arbitrators. How about the other way, why can't regular

Exactly right! Businesses use arbitration because it works better for them. They are the ones hiring the arbitrators. How about the other way, why can't regular people say I won't sign your contract unless you agree to use my arbitrator if there is a problem - people can't because they don't have that power.