Here is one of the best things I've read regarding 'community managers', and the mindset that such a position should entail: http://dangerouslyawesome.com/2014

Here is one of the best things I've read regarding 'community managers', and the mindset that such a position should entail: http://dangerouslyawesome.com/2014/04/community-management-tummling-a-tale-of-two-mindsets/ http://dangerouslyawesome.com/2014/04/community-management-t... The TL;DR: encourage participation even above solving other people's problems for them - lead them toward helping themselves and others.