I think all FOSS projects need a support model. State the situation explicitly on the website of the project. 1. How many are working on? 2. If a patch is req

I think all FOSS projects need a support model. State the situation explicitly on the website of the project. 1. How many are working on? 2. If a patch is requested what is the SLA of that getting merged. It should be based on the bandwidth available to the maintainers. 3. Provide "priority" support. It can involve money, resources, anything actually. It is better to call out, how someone can get "priority" help. In case of money, provide hourly rate for different priorities. 4. Offer a chance to for 3rd party developers to "charge" a company and provide a "quality" fix for the project. The money may be shared between the committers and 3rd party developers, based on some pre-defined contract. There are several open source projects that have "paid" support. So, this is not new. But it does require, thinking from the angle of money.