My response: that will be $10,000-$20,000 please. And no I don't care if you go use another project. Or you can also sign up for our enterprise support package

My response: that will be $10,000-$20,000 please. And no I don't care if you go use another project. Or you can also sign up for our enterprise support package for only $2,500/mo with a 1 year contract minimum we can figure out a way to get that bug fixed asap. Ultimately it's all a question of money, if you are not getting enough to provide the kind of service they demand. DEMAND MORE! And don't give a shit about the manager trying to manage you. They don't pay you, you owe them nothing. Don't be afraid to say no. Free software is free because they should pay you to either provide support or fix problems when they pay for them to be fixed. You be a good little capitalist and let them get up the creek without a paddle and then charge them an arm and a leg to get back down. If they don't like it, they can figure out some other way to solve their problems.