> many of these people are older (who seem not to worry about phoning people a lot) and are my more important clients & customers. Do you value the 'relationsh

> many of these people are older (who seem not to worry about phoning people a lot) and are my more important clients & customers. Do you value the 'relationship' with your clients? Client Management may be the most critical, least appreciated parts of the job. They need to hear your voice. And in turn, you'll gain new insights into their world. Yes, factor the phone time into chunks during your day. Consider a mid-day window & end of business day window for calls.