Try this. Keep a log for one week of why they are calling. Then find a way for them to self serve the top 3 reasons for calling. Product info. Update your FAQ.

Try this. Keep a log for one week of why they are calling. Then find a way for them to self serve the top 3 reasons for calling. Product info. Update your FAQ. Order status. Provide a web update or email update. Project Status. Provide a weekly update in advance. Focus on making their lives more efficient and your efficiency will surely follow.