We're UK based and we use PayPoint (we were originally SecPay customers, and SecPay got bought by PayPoint). On the whole I've found their support pretty good,

We're UK based and we use PayPoint (we were originally SecPay customers, and SecPay got bought by PayPoint). On the whole I've found their support pretty good, I usually ping them an email which raises a support ticket automatically then follow up by calling them if it's a show stopper issue. Back in the day when they were SecPay, they rolled out 3D secure but it wasn't usable for automated repeat transactions. I explained the problem and they fixed the issue in around two weeks.