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As a data point, or startup works with a variety of payment processors in Europe (in addition to credit cards and PayPal we accept back transfers, prepaid, POS
by Mahn 11y ago
As a data point, or startup works with a variety of payment processors in Europe (in addition to credit cards and PayPal we accept back transfers, prepaid, POS cash, SMS, phone, etc), and to date I have yet to find a company in this sector that doesn't have slow, atrocious and unreliable support. Even if you carefully craft extremely simple one line emails to help them read and process them faster, you are still going to get the lowest amount of effort possible consistently; let alone discussing something complex. And good luck if something crashes on weekend.
- teh_klev 11y agoWe're UK based and we use PayPoint (we were originally SecPay customers, and SecPay got bought by PayPoint). On the whole I've found their support pretty good, I usually ping them an email which raises a support ticket automatically then follow up by calling them if it's a show stopper issue. Back in the day when they were SecPay, they rolled out 3D secure but it wasn't usable for automated repeat transactions. I explained the problem and they fixed the issue in around two weeks.