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Hey, sorry you had a bad experience. We have a dedicated support team that helps with the majority of questions. Like you say, folks from throughout the compan

Hey, sorry you had a bad experience. We have a dedicated support team that helps with the majority of questions. Like you say, folks from throughout the company do answer support questions directly too sometimes. The most common case for this is engineers that help out with products they just launched. They have the best answers and can make changes to the product directly in response to feedback; we've found the support quality there is really good. I'd like to learn more about where we fell short in your case. Could you forward any of the emails to me at michael@stripe.com? And if you have any other thoughts—about this or Stripe as a whole—I'd love to hear them as well!

gspleen 11y ago
We were informed that it was common and no trouble for you to accept a dataset and handle the import into your system. Upon pulling that dataset and waiting on several multi-day delays we were told that, oh, you don't do that in our case and that most clients just did it themselves over an API. Which we then did internally as a last minute item on a very tight, very big deadline. Just the sort of thing that's fun to do with client credit card data. Past that I'm not interested in giving out any more info about my company. EDIT: Wow. Sure am glad that I bothered to type up an honest answer.