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> 430 hours writing messages or about 11 work weeks. (Hey Stripe guys, where can I send an invoice?) But really, someone at Stripe should cut him a check. I've

> 430 hours writing messages or about 11 work weeks. (Hey Stripe guys, where can I send an invoice?) But really, someone at Stripe should cut him a check. I've always thought markin was part of the Stripe team. The IRC room is pretty much the closest thing to support that Stripe has (still no public phone number, ticket system?), and he's the lifeblood of it.

wingerlang 11y ago
> if each took on average 1 minute to compose This is IRC though, so I guess the average message would take more like ~seconds to compose. Not counting "research" etc.
- nathancahill 11y ago
  Yeah, and want to guess how long you'd have to have someone on staff to hit 430 hours of IRC messaging? A lot longer than 11 weeks, that's for sure. "Research" is what takes time. You sound like my grandparents. "What's hard about your work, you just type on the computer all day!" they say. The easy part is typing. The hard part is knowing which keys to press.
  - wingerlang 11y ago
    Actually it would take 11 weeks for a staffed member to do that 8 hours a day for 11 work weeks. And I understand the mechanics, I just think it was worded in a way where it sounded like he clocked the actual writing of messages, and doing that 1 minute per message would be a lot.
    - matthewarkin 11y ago
      I estimated 1 minute to roughly include research and reproduction time. The week estimation was then based on a 40 work week
      - wingerlang 11y ago
        Okay, makes sense, thanks for the input.
mck- 11y ago
Reading the other comments re: support being a top priority, if I were Stripe, I would try to recruit him for a position as Head of support :) he's been contributing more to the community than Stripe employees it seems..
bluedino 11y ago
IRC has unsung heroes in every room. Regulars in #ubuntu will each have answered thousands of questions over just a few months.
- nathancahill 11y ago
  Apples to oranges. Ubuntu is an open source project, Stripe is a billion dollar company.

wingerlang 11y ago

> if each took on average 1 minute to compose This is IRC though, so I guess the average message would take more like ~seconds to compose. Not counting "research" etc.

nathancahill 11y ago
Yeah, and want to guess how long you'd have to have someone on staff to hit 430 hours of IRC messaging? A lot longer than 11 weeks, that's for sure. "Research" is what takes time. You sound like my grandparents. "What's hard about your work, you just type on the computer all day!" they say. The easy part is typing. The hard part is knowing which keys to press.
- wingerlang 11y ago
  Actually it would take 11 weeks for a staffed member to do that 8 hours a day for 11 work weeks. And I understand the mechanics, I just think it was worded in a way where it sounded like he clocked the actual writing of messages, and doing that 1 minute per message would be a lot.
  - matthewarkin 11y ago
    I estimated 1 minute to roughly include research and reproduction time. The week estimation was then based on a 40 work week
    - wingerlang 11y ago
      Okay, makes sense, thanks for the input.

mck- 11y ago

Reading the other comments re: support being a top priority, if I were Stripe, I would try to recruit him for a position as Head of support :) he's been contributing more to the community than Stripe employees it seems..

bluedino 11y ago

IRC has unsung heroes in every room. Regulars in #ubuntu will each have answered thousands of questions over just a few months.

nathancahill 11y ago
Apples to oranges. Ubuntu is an open source project, Stripe is a billion dollar company.