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Seems obvious that displeasing your customer is more likely to send them to a competitor than pleasing them.
by aljones 11y ago
Seems obvious that displeasing your customer is more likely to send them to a competitor than pleasing them.
- davnicwil 11y agoIs it obvious? What if you displease them in one way, by making older phones have a limited lifespan, but redress that by pleasing them enough to make the difference in other ways, for example by developing newer phones with superior features that get them excited enough not to care so much about the shortcomings of the old model (shortcomings which wouldn't necessarily be as apparent if the phone had a longer lifespan)? Might it then be the best strategy to displease your customers on purpose, and accept the negative impact of that since it's also contributing to a wider goal of selling more phones and making more profit?
- mturmon 11y agoAbove, you wondered about "what possible incentive" there could be against obsolescence, and said you weren't being rhetorical, you really wanted to know. @aljones gives such an incentive. Now, you try to cook up particular parameter values under which this reasoning would not apply ("what if you displease them in one way..."). What is the point of this?
- davnicwil 11y agoSorry, with respect I don't really understand your criticism. I asked for incentives because I'm not aware of any strong ones, aljones replied with what they thought was such an incentive. But, am I obliged to agree? If I disagree, should I not point this out and continue the discussion in a constructive manner? Additionally, cook up particular parameter values - I don't understand what you mean - we are talking specifically about the 2 year lifecycle of a phone, and the manufacturers' incentives for keeping it as such - I didn't bring that in out of nowhere, that's what we were originally talking about!
- madez 11y agoApple is displeasing some would-be customers already by making their hardware so non-free and remote-controlled.