People hardly ever go out of there way to make a fuss when a company has good customer service or handles a support issue well. Sometimes the negative minority

People hardly ever go out of there way to make a fuss when a company has good customer service or handles a support issue well. Sometimes the negative minority is just the most vocal. For instance, most people have PayPal accounts with no problems for years but the few that have issues write long blog posts about them and start sites like paypalsucks.com.