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Does anyone know of a customer service/support story where Google ends up being shown in a good light? I've heard this so many times with AdSense, AdWords, and
by pierrefar 17y ago
Does anyone know of a customer service/support story where Google ends up being shown in a good light? I've heard this so many times with AdSense, AdWords, and Google account users that simply got disabled without any recourse or a chance to talk with someone about anything.
And now Google wants to do a consumer-focused play by selling directly to the end users and surprise, their lack of customer service mentality is not helping them.
- bjplink 17y agoPeople hardly ever go out of there way to make a fuss when a company has good customer service or handles a support issue well. Sometimes the negative minority is just the most vocal. For instance, most people have PayPal accounts with no problems for years but the few that have issues write long blog posts about them and start sites like paypalsucks.com.