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> However, Steam Refunds may help with this and may make gamers more willing to buy at higher prices. Don't trust that you can get a refund on steam. Their pol
by throwaway7767 11y ago
> However, Steam Refunds may help with this and may make gamers more willing to buy at higher prices.
Don't trust that you can get a refund on steam. Their policy is you get one refund, and that's it. I have a steam account with hundreds of titles, bought over many years. The amount of money I've spent with them is in the low thousands of dollars. I've once requested a refund, because I disagreed with particularly onerous terms in the ToS for a game (shown after the purchase, during the install). They refunded me, but made it very clear that this was a one-time thing and I would never again be able to have a product refunded, as per their policy.
It kinda put me off them TBH. I mean, of course you have to protect against people gaming the system, but this was clearly not the case here.
Your experience may be different if you're a famous name on reddit/twitch/whatever.
- hrnnnnnn 11y agoThey completely overhauled their refund policy recently. Now you can get a no-questions-asked refund for any game you've played for less than two hours. http://store.steampowered.com/steam_refunds/ http://store.steampowered.com/steam_refunds/
- throwaway7767 11y agoInteresting, thanks, that's good to know. The game in question had about 8 minutes "played", so this would cover that. Good on them for improving their service.
- UlyssesSKrunk 11y agoI take it you haven't been reading much gaming news in the past few months. Steam now has refunds, like, for real. It used to just be a one time thing and they were real hard asses about it, but now they're very willing to give refunds.