After Amazon threatened to close my paid Prime account because I was returning too many things (totally false) I'm now going back to the brick and mortar stores

After Amazon threatened to close my paid Prime account because I was returning too many things (totally false) I'm now going back to the brick and mortar stores too. As more and more people get alienated by policies that aren't even written down, applied transparently and randomly by stupid algorithms, I think more people will deal with the inconvenience of shopping in person or at the very least look for online retailers that don't tell their paying customers who have been spending $10-30k a year regularly for many years to go fuck themselves. I think there's a lot of chances for retails stores as people realize that the promise of online technologies is incredibly hindered by their actualization and the artificial limits imposed by such unscrupulous vendors as Amazon.