I am like this also... I wish I could just type into a search engine what I'm looking for and it comes up with "Hey, this thing is available at these local ret

I am like this also... I wish I could just type into a search engine what I'm looking for and it comes up with "Hey, this thing is available at these local retailers for these prices, all within 5km of your house. Here are the returns policies for those places. Here are the caveats to their warranty programs. These places have free parking. Caution: Place X, Y or Z only takes cash. Here's a list of ATMs enroute." I really only buy from Amazon if I don't need something right now. Parting with my money only to have to wait for what I paid for for 4-6 weeks rubs me the wrong way. Conversely, retail outlets could easily win me back by having their full catalogue on their website, which details in-store stock availability for my closest stores along with their final prices (including applicable discounts and taxes) and allowing me to place a hold on that item so that when I get to the store, it is there, waiting for me. The store locators are good and telling me how many are available in the store I've chosen is a good starting point, but it would be way more useful if I could put in what I'm looking for and then the site tell me the closest store that has availability and allow me to place a hold. Don't make me dig to figure out where I've gotta find stuff - remove the friction. I've gotta be honest, it would take almost nothing to get me to go back to retail stores. Mostly I don't go because: - I hate queueing up to wait for stuff - because I hate crowds of people and I hate wasting time. Time is the one commodity that nobody can replace no matter how rich you are. Stop wasting mine. - The customer service is atrocious. I'm in your store because I need a product that you happen to provide. You're after my money. Appreciate that I could take my business somewhere I don't have to put up with the friction I have to suffer at your store or your diabolical staff attitudes. - The warranties and provisos to their return policies are intentionally misleading. You have a product I want. You don't have to mislead me to buy it... if you're being so underhanded as to lead me to purchase items that are actually of zero use to me by making me believe that they are of use to me - until such a time as I try to use them and find that they are useless, there's a special place reserved in hell for you. Find ways to remove those obstacles and I'll be back in a heartbeat. It doesn't take much: - Appreciate my business. - Make it easy to do business with you. - Remove the obstacles and unnecessary friction that make me want to go elsewhere.