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A couple things stood out to me about Homejoy: -When seeing the founder Adora speak at YC female founders day, she talked about doing cleaning herself to learn
by luluki 11y ago
A couple things stood out to me about Homejoy:
-When seeing the founder Adora speak at YC female founders day, she talked about doing cleaning herself to learn how things worked, and something along the lines of it being embarrassing if she'd been "seen" by someone she knew. That underlined to me there wasn't really a respect for cleaners. It seemed strange to start a business where you think it's embarrassing to be one of your own staff.
-When I did order Homejoy, the cleaner was sooo bad/slow that I felt that they'd secretly sent me one of their engineers who'd never cleaned an apartment before. He just seemed lost. He spent an hour and 45 minutes just cleaning my bathroom which was really strange. When he left, I realized that he'd moved the plunger out of the bathroom and left it on the bedroom floor and I had to move it back! It was just weird, an experienced cleaner wouldn't move a plunger into a clean area and just leave it there! I wrote a long email to them about the experience and they offered to send someone back to finish up the clean - of course I'd finished cleaning myself by then and said I wasn't interested. I didn't feel they really took my feedback to heart - it was detailed an took a while to write, but they didn't respond to any part of it directly.