Dear boulos: I'm saying this to you but it is a general message to the Google Cloud division. I'm an early GAE adopter, still running a system in it to this da

Dear boulos: I'm saying this to you but it is a general message to the Google Cloud division. I'm an early GAE adopter, still running a system in it to this day. I've seen your kind come and go many times. Sometimes it's a well-placed engineer, sometimes a technically capable and empowered support rep, an evangelist, something. These people show up in the community, they're empathetic, responsive and openly talk about what goes on behind the scenes. Sometimes they blog (http://ikaisays.com http://ikaisays.com) and go much deeper than the docs ever would. They make you think "google really is different." And then they disappear. And then there's crickets for a while, maybe some corporate types putting out fires and helpfully pointing everyone at the issue tracker. And then it repeats. Consistency in communication matters a lot, especially when your users are putting their livelihoods in your hands.