4 ms·

> Take another look with a free trial account? I'm not OP, but I tried that in a bake-off a few months back. Setup went well, I got some free trial credit-- an

by KB1JWQ 11y ago

> Take another look with a free trial account? I'm not OP, but I tried that in a bake-off a few months back. Setup went well, I got some free trial credit-- and immediately found my account turned suspended due to fraud concerns. Note that this was the same payment details I was using (and continue to use) for Google Apps for Domains. If GCE can't get the simple things like billing handled, I've got little faith in their ability to solve the harder problems. Curiously, a few months later (this week in fact) I got a message out of the blue telling me that my account was unsuspended. Rather obviously, I had already gone with AWS around mid-summer...

boulos 11y ago
Sigh. Don't get me started on our abuse handling. That said, any system will have false positives and I'm sorry you got hit by that. I assume you didn't bother talking to a person (and I don't blame you). I think my comment above still stands though: everything has improved a lot (particularly technically).
- m_fayer 11y ago
  Dear boulos: I'm saying this to you but it is a general message to the Google Cloud division. I'm an early GAE adopter, still running a system in it to this day. I've seen your kind come and go many times. Sometimes it's a well-placed engineer, sometimes a technically capable and empowered support rep, an evangelist, something. These people show up in the community, they're empathetic, responsive and openly talk about what goes on behind the scenes. Sometimes they blog (http://ikaisays.com http://ikaisays.com) and go much deeper than the docs ever would. They make you think "google really is different." And then they disappear. And then there's crickets for a while, maybe some corporate types putting out fires and helpfully pointing everyone at the issue tracker. And then it repeats. Consistency in communication matters a lot, especially when your users are putting their livelihoods in your hands.
  - boulos 11y ago
    People come and go. For App Engine in particular (before my time) both Kevin Gibbs and Jon McAllister who "founded" the product left in 2012. You can find most of these guys over here: https://quip.com/about/ https://quip.com/about/ ;).

by KB1JWQ 11y ago

boulos 11y ago

Sigh. Don't get me started on our abuse handling. That said, any system will have false positives and I'm sorry you got hit by that. I assume you didn't bother talking to a person (and I don't blame you). I think my comment above still stands though: everything has improved a lot (particularly technically).

m_fayer 11y ago
Dear boulos: I'm saying this to you but it is a general message to the Google Cloud division. I'm an early GAE adopter, still running a system in it to this day. I've seen your kind come and go many times. Sometimes it's a well-placed engineer, sometimes a technically capable and empowered support rep, an evangelist, something. These people show up in the community, they're empathetic, responsive and openly talk about what goes on behind the scenes. Sometimes they blog (http://ikaisays.com http://ikaisays.com) and go much deeper than the docs ever would. They make you think "google really is different." And then they disappear. And then there's crickets for a while, maybe some corporate types putting out fires and helpfully pointing everyone at the issue tracker. And then it repeats. Consistency in communication matters a lot, especially when your users are putting their livelihoods in your hands.
- boulos 11y ago
  People come and go. For App Engine in particular (before my time) both Kevin Gibbs and Jon McAllister who "founded" the product left in 2012. You can find most of these guys over here: https://quip.com/about/ https://quip.com/about/ ;).