You can read about my experience having my small claim removed to arbitration here: https://medium.com/p/faq-citibank-the-aaa-and-arbitration-my-experience-figh

You can read about my experience having my small claim removed to arbitration here: https://medium.com/p/faq-citibank-the-aaa-and-arbitration-my-experience-fighting-for-quick-dispute-resolution-427281c3b134 https://medium.com/p/faq-citibank-the-aaa-and-arbitration-my... The NYTimes mentions me but completely skips the small claims removal portion, which is a bit frustrating. Right or wrong, individuals should be allowed to resolve disputes quickly and cheaply.