> "Claims are decided by a neutral arbitrator." 1. Why can't consumers take a class action to an arbitrator for resolution. 2. Why can't consumers shut down t

> "Claims are decided by a neutral arbitrator." 1. Why can't consumers take a class action to an arbitrator for resolution. 2. Why can't consumers shut down these arbitrators, by suing with a claim that the arbitrators are not neutral? It is impossible for a company to single-handedly choose a "neutral" arbitrator.