I'm disappointed that consumer research organizations, such as Consumer Reports, don't include these issues in their reports. For example, their review of many

I'm disappointed that consumer research organizations, such as Consumer Reports, don't include these issues in their reports. For example, their review of many products could include: * Legal control: Is it free/open? Is the user just a licensee? * User privacy: Is user data collected? How much? Can the user access it? Does the user control it? * Legal recourse: Is arbitration required? Are class actions banned? These issues have a large impact on consumers; I don't understand why they are overlooked. It also would raise awareness, a necessary step in addressing with them.