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I don't know that much about 911 dispatch centers, but highlighting calls as more important definitely sounds like a change in the operation procedures of the c

by jharger 11y ago

I don't know that much about 911 dispatch centers, but highlighting calls as more important definitely sounds like a change in the operation procedures of the center, and definitely sounds like it should have been approved first. Can you imagine the PR nightmare the captain would have had to deal with if someone died or was severely injured because one of the calls wasn't highlighted when it should have been? I think the captain was right here.

meddlepal 11y ago
PR nightmare... can you imagine the legal fallout? E911 operators are trained to treat every call as an emergency because that's what E911 is for. I don't think they can prioritize them either correctly, for example, how do you treat a domestic abuse call where the victim is talking in very abstract or nonsensical terms, for example, "I'd like to order a pizza?" in order to avoid alerting the abuser who might be a few feet away. Assign it a low priority and you risk getting someone seriously hurt or killed.