Random thoughts from working at a marketing/software company that people occasionally build Zapier integrations for. Instead of their being one point of failur

Random thoughts from working at a marketing/software company that people occasionally build Zapier integrations for. Instead of their being one point of failure Company X <--> Company Y integration, there are now two points of failure Company X <--> Zapier <--> Company Y. So, things may break. And if they do there are more points of failure in figuring out why. If we really want a working integration with some other software, we build it directly and support it directly.