Totally understand feeling overwhelmed, good people usually feel that way when someone tries to take advantage of them. Try to hold out and not give a full ref

Totally understand feeling overwhelmed, good people usually feel that way when someone tries to take advantage of them. Try to hold out and not give a full refund, I say this for two reasons. First is the principle, Second is for the potential legal situation it puts you in. Yes, you have the right to make almost whatever decision you want, however, if you refund his entire amount then the next jerk that comes along may use it as a point that you violated your own T&C's, so he deserves his full refund too. I am not an attorney so you could ask one for specific advice, but I have been told that exact thing more than once by my own attorney. He constantly tells me to make sure I hold people to the T&C's and that I shouldn't "violate" them either without extenuating circumstances which can be documented to prove a unique circumstance that warranted me doing so. Good luck no matter what.