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You already got great advice and took the right action IMO. Just a point from having dealt with a number of clients like this and a few that also deserved refu

You already got great advice and took the right action IMO. Just a point from having dealt with a number of clients like this and a few that also deserved refunds. The ones that you know deserve a refund are easy to give it to because you feel it in your bones that it is the right decision, don't question yourself on those. The ones like this person are not being reasonable, but throwing them a small bone is a minor factor. From my own perspective when a client is obviously being a jerk and threatening legal action, I generally say something to the affect, "I am sorry that there is nothing we can do for you at this point given your position". Sometimes I will point out to them that based on the T&C's they agreed to that their legal fees will be significant considering that when I prove they are in the wrong based on the agreed to T&C's, they will also owe all my attorney fees and costs. Bully's consistently back down to one thing, an informed person that is willing to meet them head on. Usually the calmer you are, and the more reasonable but extremely firm in your position the better. I was in my personal attorney's office one day when he got a call from a large enterprise that he had already sued and one a settlement against for his home siding that apparently was defective. They were trying to get him to also sign away more rights and agree not to represent anyone else or share any information about his case, and they wanted a joint stipulation to seal the case. I loved his response to their attorney on the phone, he said, well, I could do that, or I could form a class action suit against you for even suggesting that other people don't have the same right I did to a refund and damages. One bully vs someone unafraid, the company backed down and cut him a check and he made the case public but didn't go after the company anymore. Just always sat with me, he never yelled, never got offended, just made is position extremely clear and unwavering.

codegeek 11y ago
thx for your response. I am a bit overwhelmed with all this but this guy is a real jerk. Yes, I may even have given him a full refund (unreasonable of course) if he had just asked nicely. May be. But he is using scare tactics. Why are people so evil in this world.
- davismwfl 11y ago
  Totally understand feeling overwhelmed, good people usually feel that way when someone tries to take advantage of them. Try to hold out and not give a full refund, I say this for two reasons. First is the principle, Second is for the potential legal situation it puts you in. Yes, you have the right to make almost whatever decision you want, however, if you refund his entire amount then the next jerk that comes along may use it as a point that you violated your own T&C's, so he deserves his full refund too. I am not an attorney so you could ask one for specific advice, but I have been told that exact thing more than once by my own attorney. He constantly tells me to make sure I hold people to the T&C's and that I shouldn't "violate" them either without extenuating circumstances which can be documented to prove a unique circumstance that warranted me doing so. Good luck no matter what.

codegeek 11y ago

thx for your response. I am a bit overwhelmed with all this but this guy is a real jerk. Yes, I may even have given him a full refund (unreasonable of course) if he had just asked nicely. May be. But he is using scare tactics. Why are people so evil in this world.

davismwfl 11y ago
Totally understand feeling overwhelmed, good people usually feel that way when someone tries to take advantage of them. Try to hold out and not give a full refund, I say this for two reasons. First is the principle, Second is for the potential legal situation it puts you in. Yes, you have the right to make almost whatever decision you want, however, if you refund his entire amount then the next jerk that comes along may use it as a point that you violated your own T&C's, so he deserves his full refund too. I am not an attorney so you could ask one for specific advice, but I have been told that exact thing more than once by my own attorney. He constantly tells me to make sure I hold people to the T&C's and that I shouldn't "violate" them either without extenuating circumstances which can be documented to prove a unique circumstance that warranted me doing so. Good luck no matter what.