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No concerns really. He signed up, did not do much work. It is a do it yourself platform. Now he claims that we did not provide the service we agreed to. Of cour
by codegeek 11y ago
No concerns really. He signed up, did not do much work. It is a do it yourself platform. Now he claims that we did not provide the service we agreed to. Of course, this is a SAAS. When he signed up, he agreed to terms and conditions which clearly list that we are just a platform AND there is no refund after 30 days.
he is claiming that his bootstrapped business failed some deadlines and deliverables because of us, lol really. That is just hilarious.
He is claiming a lot of things honestly and it is just plain lie. The question here really is: Should I continue doing this back and forth fight with him or just pay him the entire refund ? I am offering him last month's refund as a token but even that is against the terms and conditions.
- pavornyoh 11y ago> I am offering him last month's refund as a token but even that is against the terms and conditions. That is very generous of you. If he was not happy, he should have cancelled in 30 days. I wouldn't go back and forth with him nor would I give him a penny more if I were in your shoes. You are in to make a profit as well. Imagine if all your customers did this? Stand firm and don't give him a dime.
- codegeek 11y agoThx. I wrote back to him finally saying "No". But still offered him the last month refund as a token to make him feel good about him and his sorry ass. Also told him that if he doesn't take this offer, then he is free to do whatever he needs to do. I refuse to be bullied by these idiots.
- pavornyoh 11y ago>But still offered him the last month refund as a token to make him feel good about him and his sorry ass. Good guy you are. Stand firm and call his bluff. 5 months is a long time to not realize something isn't working for a business.