Apology from Google Fiber – World Series Blackout

I just wanted to reach out to say how much we regret yesterday’s service outage. It occurred at an important moment for Kansas City: Game 1 of the World Series. Many people on our local team are from Kansas City, and we love our Royals. We let you down, and we let our community down. We will do better. Our first priority was to get you back online as quickly as possible. And we’re taking immediate steps to ensure this type of issue doesn’t happen again. We know you put your trust in us to be there when you need us. Although we can’t bring back the moments you missed, we would like to offer you two days of service credited to your next monthly bill. If you have questions, please contact our support team. XXXXXXXXXXXX Head of Google Fiber Business Operations, Kansas City