>Now it turns out that it doesn’t actually take 3 days, its just the line is really long and it does apparently take several hours per machine. For one they ca

>Now it turns out that it doesn’t actually take 3 days, its just the line is really long and it does apparently take several hours per machine. For one they can't predict when they are going to get around to your machine. There may be 100 repair orders in front of yours, might take 1 day, might take 2. They can't possibly set up a system where they send you an alert to say "You are next in line, please bring in your laptop." That would cause incredible delay when that person doesn't show up and you have a tech repair guy waiting for a machine.