The quality of service in Apple stores can be very patchy - insultingly bad at times. I once got home from buying a new MBP to find that the RAM upgrade I'd pai

The quality of service in Apple stores can be very patchy - insultingly bad at times. I once got home from buying a new MBP to find that the RAM upgrade I'd paid (and waited an hour) for hadn't been done. I now adopt an adversarial mindset when dealing with Apple. :-)