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If you've been told to work on something else, and you get a call from the customer asking about project status, the correct answer should be to refer your cust
by d4nt 11y ago
If you've been told to work on something else, and you get a call from the customer asking about project status, the correct answer should be to refer your customer up to their allocated project/account manager.
If your boss is re-assigning you then not keeping the customer informed on progress, that sounds like bad management, not a flaw in the agency model.
- chris_wot 11y agoA bad manager IS a flaw in the agency model!
- PaulHoule 11y agoIn that particular case my manager would not have done anything different than I would do or get any different results, it would just be somebody else doing it. Effectively I was doing the project management and the only thing he was doing was cashing and cutting checks.