I would argue that software outsourcing works as well as it needs to. I used to be vehemently opposed to it, for all the normal reasons, but for the people (es

I would argue that software outsourcing works as well as it needs to. I used to be vehemently opposed to it, for all the normal reasons, but for the people (especially the CIOs) who pursue it, they get exactly what they deserve and I think a lot of them are perfectly ok with that. My experience [reporting to a semi-sociopathic CIO] has taught me that it's a lot easier to be flexible with contract labor (by using OpEx and other methods of shifting funds to increase/reduce monies for the work), and sometimes they care more about that than accurate delivery dates or supportable deliverables of high quality that do what they're supposed to.