I understand. I'm not trying to misplace blame, but if they aren't reporting it to officials, how can they expect something to be done? Stories of not getting

I understand. I'm not trying to misplace blame, but if they aren't reporting it to officials, how can they expect something to be done? Stories of not getting picked up and rumors of complaints are not the same as "Taxi number ZX123 did not pick me up, though they were on duty and looked directly at me hailing him". There is no proof of the incident, but at least there is the official record. It gets logged, it's a statistic, and it's something officials in the city can state: "we've had X number of complaints this year about taxis. This is up twice from last year."