I'm curious, what protects a customer from the author's personal outsourcing company against the author's criticisms of outsourcing? Their company home page ta

I'm curious, what protects a customer from the author's personal outsourcing company against the author's criticisms of outsourcing? Their company home page talks about constant value and quality approval / adherence, but it sounds like the same sort of marketing schtick that ever outsourcing company promises.