Basically for every category you have to really try and figure out what the customer needs are, the service dynamics, how to put together a proposition, etc. O

Basically for every category you have to really try and figure out what the customer needs are, the service dynamics, how to put together a proposition, etc. Office By Q is a good example of really trying to understand customer needs and putting a compelling proposition into the marketplace. For in-home cleaning, there might be a middle-ground. I could see trying out a few cleaners to be useful and selecting a favorite. Or maybe 2 different cleaners with different specialties rotating. But for just scheduling the same person at the same time, you can't really count on taking an ongoing cut.