Yep. Same story here. Cleaner didn't show up and Handy refused to refund my cleaning fee because the cleaner had attempted to contact me. (Apparently Handy does

Yep. Same story here. Cleaner didn't show up and Handy refused to refund my cleaning fee because the cleaner had attempted to contact me. (Apparently Handy does not find it relevant that I never received a call, nobody ever came to my house, and I am paying for cleaning not a phone call.) Eventually, after much back and forth, their customer service people simply stopped responding. Against my better judgment, I attempted to book through them again the next week. Cleaner didn't show up and would not answer his/her phone. On numerous prior visits the cleaner was very late and/or did a very poor job. Handy doesn't care. This is a truly terrible service--one of the worst experiences I've ever had with a company.